Last Updated: 05/05/2025
At Menorien ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with us. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect:
We collect various types of information from you, including:
- Personal Information: This includes information that can be used to identify you directly or indirectly, such as:
- Contact Information: Name, email address, mailing address, phone number.
- Payment Information: Credit card details, billing address (processed securely through our payment processor). We do not store full credit card numbers on our servers.
- Account Information: Username, password (stored securely).
- Demographic Information: Age, gender, preferences (if you choose to provide it).
- Order Information: Details about the products you purchase, order history, shipping information.
- Website Usage Information: Information about how you use our website, including:
- Browsing Information: IP address, browser type, operating system, referral URLs, pages visited, time spent on pages.
- Device Information: Device type, unique device identifiers.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (explained in more detail below).
- Communications Information: Information you provide when you contact us with questions, feedback, or customer service inquiries.
- Marketing Information: Your preferences for receiving marketing communications.
2. How We Collect Your Information:
We collect information from you in various ways:
- Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer service, or participate in surveys or promotions.
- Automatically: When you visit our website, through the use of cookies and similar technologies.
- From Third Parties: We may receive information about you from third-party service providers who assist us with our business operations (e.g., payment processors, shipping carriers, marketing partners).
3. How We Use Your Information:
We use your personal information for various purposes, including:
- To Process and Fulfil Your Orders: To process your payments, ship your orders, and provide customer service related to your purchases.
- To Provide and Improve Our Services: To operate, maintain, and improve our website, products, and services.
- To Communicate with You: To send you order confirmations, shipping notifications, updates about your account, and respond to your inquiries.
- To Personalize Your Experience: To tailor our website content, product recommendations, and marketing communications to your interests.
- For Marketing and Promotional Purposes: To send you newsletters, promotions, and other marketing materials about our products and services (you can opt-out of these communications at any time).
- For Analytics and Research: To analyse website usage, track trends, and gather demographic information to understand our customer base and improve our offerings.
- To Prevent Fraud and Ensure Security: To detect and prevent fraudulent transactions, protect the security of our website and systems, and comply with legal obligations.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information:
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, marketing, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
- Business Partners: We may share information with trusted business partners for joint marketing initiatives or other business purposes, with your consent where required by law.
- Legal Compliance: We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent illegal activities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with other third parties with your explicit consent.
We do not sell your personal information to third parties.
5. Cookies and Similar Technologies:
We use cookies and similar technologies (e.g., web beacons, pixel tags) to collect information about your browsing activity on our website.
- What are Cookies? Cookies are small data files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over time.
- How We Use Cookies: We use cookies for various purposes, including:
- Essential Cookies: Necessary for the website to function properly (e.g., remembering items in your shopping cart).
- Analytical Cookies: To analyse website traffic and usage patterns to improve our website and services.
- Marketing Cookies: To track your browsing activity and show you relevant advertisements on other websites.
- Your Cookie Choices: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our website.
6. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
7. Data Retention:
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Privacy Rights:
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request access to the personal information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
- Right to Erasure: The right to request the deletion of your personal information (subject to certain exceptions).
- Right to Restrict Processing: The right to request that we restrict the processing of your personal information.
- Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: The right to object to the processing of your personal information for certain purposes (e.g., direct marketing).
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before fulfilling your request.
9. Children's Privacy:
Our website and services are not intended for children under the age of 14. We do not knowingly collect personal information from children without parental consent. If you believe that we have collected personal information from a child without proper consent, please contact us immediately.
10. Third-Party Websites:
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.
11. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the "Last Updated" date at the top. We encourage you to review this policy periodically.
12. Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: