Return and Refund Policy

---

Welcome to the website of Menorien ltd ("we," "us," or "our"). By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our website or making any purchases. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. Agreement to Terms:

These Terms constitute a legally binding agreement between you and Menorien ltd. By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

2. Eligibility:

By using our website and purchasing our products, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. If you are under the age of majority, you must have the permission of a parent or legal guardian to use our website and purchase our products.

3. Products and Services:

• Product Descriptions: We strive to provide accurate descriptions and images of our products on our website. However, we do not warrant that the product descriptions, colours, or other content on our website are accurate, complete, reliable, current, or error-free. Product packaging may vary.
• Availability: All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. We may discontinue any product at any time.
• Pricing: All prices are listed in Pound Sterling (GBP or £) and are subject to change without notice. Price does not include shipping costs, which will be added to your order during checkout.
• Disclaimer: Our skincare products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on individual skin types, conditions, and usage. Consult with a healthcare professional or dermatologist if you have any medical concerns or pre-existing skin conditions.

4. Ordering and Payment:

• Order Acceptance: Your placement of an order does not necessarily assure acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or issues identified by our fraud prevention department. If we cancel your order, we will notify you and issue a refund if payment has already been processed.
• Payment Methods: We accept payment through debit or credit cards and PayPal. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method.
• Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5. Shipping and Delivery:

• Shipping Policy: Our shipping policy is outlined separately on our website. By placing an order, you agree to our shipping policy.
• Delivery Times: Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to unforeseen circumstances (e.g., weather, carrier issues).
• Risk of Loss: The risk of loss and title for all products purchased from us passes to you upon our delivery to the carrier.

6. Returns and Refunds:

• Returns Policy: Our returns policy is outlined separately on our website. By placing an order, you agree to our returns policy.
• Refunds: Refunds will be processed in accordance with our returns policy.

7. Website Use and Prohibited Activities:

• Permitted Use: You may use our website for your personal, non-commercial use only.
• Prohibited Activities: You agree not to:
  • Use our website for any unlawful purpose.
  • Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • Submit false or misleading information.
  • Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
  • Collect or track the personal information of others.
  • Spam, phish, pharm, pretext, spider, crawl, or scrape.
  • Interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

8. Intellectual Property:

All content on our website, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Menorien ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

9. User Content:

• Submissions: If you submit any comments, feedback, suggestions, ideas, or other materials (collectively, "User Content") to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
• Responsibility: You are solely responsible for any User Content you submit. You represent and warrant that your User Content does not violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights.
• Monitoring: We have the right, but not the obligation, to monitor, edit, or remove any User Content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates these Terms.

10. Third-Party Links:

Our website may contain links to third-party websites that are not owned or controlled by Menorien ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You access any third-party websites at your own risk.

11. Disclaimer of Warranties; Limitation of Liability:

• Disclaimer: Our website and all products and services delivered to you through the website are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
• Limitation of Liability: In no case shall Menorien ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification:

You agree to indemnify, defend, and hold harmless Menorien ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. Governing Law and Jurisdiction:

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in the United kingdom.

14. Severability:

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination:

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

16. Entire Agreement:

These Terms and any policies or operating rules posted by us on this website or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

17. Changes to Terms and Conditions:

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

18. Contact Information:

Questions about the Terms and Conditions should be sent to us at Contact@menorien.co.uk.